For help with Online Services, please call customer service 24/7 at 866-300-9559 or email us at info@financefactors.com.

No, your User ID is the same.

Please call our customer support team at 808-522-2000 or toll-free at 800-648-7136 Monday through Friday from 8:30am - 4:30pm HST to retrieve your temporary password.

No, you will need to visit the Apple App Store at https://apps.apple.com/us/app/finance-factors-mobile-banking/id1579762468 or Google Play at https://play.google.com/store/apps/details?id=com.mfoundry.mb.android.mb_321381233 to download our new Online Services app.

No, you should remove the old bookmarks and favorites and create new ones for our new Online Services website.

Unfortunately your automatic transfers and payments will not be carried over to the new system.  You will need to setup your automatic payments in the new system.

To assist with the protection of your account information, we need to validate and confirm that you are the rightful account owner and are authorized to access the account(s) here at Finance Factors.

If you don't know your account number(s), please contact our Customer Support at 800-648-7136 Monday through Friday from 8:30am - 4:30pm HST for assistance.

The following web browsers are supported:
• Microsoft Internet Explorer 11 or higher
• Mozilla Firefox 51 or higher
• Google Chrome 56 or higher
• Safari 7 or higher

If you have forgotten your password, click the "Reset your password" link on the main Log In page. You will need to enter your User ID and then select a verification method (phone call or text message) to reset your password. If you need further assistance, please contact our Customer Support at 800-648-7136 Monday through Friday from 8:30am - 4:30pm HST.

Please contact our Customer Support at 800-648-7136 Monday through Friday from 8:30am - 4:30pm HST to alert them so that we may research the situation and assist you.

Whenever you log in from a new computer or device, you will receive an authentication challenge. Once the system recognizes your normal usage pattern and device(s), logins will no longer be challenged.

Typically, you should expect to see the funds in the destination account within 3 business days. However, the timing can vary depending on the financial institution.

Yes. There is a limit of 6 electronic or preauthorized transfers per calendar month from a Finance Factors account to other accounts, including another account with Finance Factors. An online transfer from a Finance Factors account will count towards this limit. There is no limit on the number of transfers that can be received into your Finance Factors account. However, there may be limits on the number of transfers you are allowed out of your external accounts. Please contact your financial institution where your external account is held to verify if there are any limits.

Yes. The maximum amounts for external transfers are:
Outbound Transfer Limits
• $5,000 per transaction
• $5,000 per day
• $10,000 per month
Inbound Transfer Limits
• $10,000 per transaction
• $10,000 per day
• $10,000 per month

Paige is a simple-to-use solution for legacy and estate planning. It’s an easy and affordable tool that allows you to create a will, organize and store critical documents and passwords, and even keep memories and messages for loved ones to view in the future. Paige helps remove stress and confusion from end-of-life preparations, giving you and your family peace of mind.

With Paige, you can:

  • Create a legally valid will.

  • Securely store critical files such as financial and medical documents.

  • Manage and securely share passwords.

  • Record, store, and schedule messages for loved ones.

  • Collaborate with trusted family members and advisors.

Customers can easily sign up for Paige by visiting the dedicated Finance Factors link at go-paige.com/ff-hi/, granting them access to exclusive benefits. If any issues arise during the sign-up process, customers can contact Paige's support team via email at support@go-paige.com or use the live chat feature for assistance. 

Paige is a secure, web-based platform that can be accessed on any device with a web browser, and it is also available as a mobile app for added convenience. If you forget your password, simply click the "Forgot Your Password" link on the login page and follow the reset instructions sent to your email.

No, Finance Factors customers will receive a 1-month free trial and a reduced monthly rate of $1.99/month after the free trial while continuing to use Paige as Finance Factors customers.

Paige uses bank-grade encryption and multi-factor authentication to protect your personal data, ensuring your information is secure. Built on a secure cloud infrastructure, Paige also allows your documents to remain accessible to you and your chosen delegates, providing both security and availability.

For assistance, contact help@go-paige.com or use the live chat feature on the Paige website.